Bungled bin collections cause anger

I have recently issued the following press release.

The introduction of new bin collection days is causing anger throughout Leeds as the Council’s failure to properly inform residents has led to chaos.

 In some parts of the city residents have not been informed of their new collection day until the day before the change was due to happen. This has led to residents mistakenly putting their bins out on the wrong day as they have been left unaware of the changes to the service.

 The service changes were originally supposed to take pace in June 2010.

 Councillor Barry Anderson, Shadow Executive Board Member for Environmental Services, said:

 “The Council has had more than enough time to ensure that this change to a fundamental council service is done properly. They have been dragging their feet on making this change since June and when they finally get around to doing it they manage to make a real mess of it.

 Residents in my ward have been left without information on this until the day before the change of collection day – this is completely unacceptable and unsurprisingly not all residents have received the letters and have put their bins out on the wrong day. Bin collections are one of the Council’s core services, and given the length of time they have had to get this right it is amazing that residents have not been properly informed of the changes – the new administration must improve how they communicate with Leeds residents.”