Refuse Collection Issues

I have made several comments in the Press, at Council meetings and provided responses to the many emails and letters I have received about the ongoing problems with the Refuse Collection Service. Set out below are some extracts of these:

 “Questions really need to be asked about the strategic and political leadership of the city’s refuse service and whether the issue of thousands of uncollected bins is being taken seriously at all.

It seems the joke really is on the residents of Leeds, who despite hollow assurances that this problem is getting sorted, are let down once again.”

There have been instances of households missing collections for weeks on end and poor levels of communication.

“I think everyone in Leeds would agree with me that this administration should make a New Year’s resolution – get the bin collections sorted.

Despite promises that bin complaints would be resolved within 24 hours and that the refuse service would be back to normal as far back as November the problem drags on into a third month. I am still receiving complaints from angry residents and the ruling administration is forced to call further crisis meetings to keep councillors informed of the measures they are taking, however inadequate they might be, to get our refuse collected on time.

It is a basic council service – it is one of the key reasons why we pay council tax, why can’t they simply resolve this problem?”

Three months after the city’s bin routes were revamped in October in a move designed to raise efficiencies and cut costs within the Council’s refuse service Council Taxpayers in Leeds are still unhappy with the level of service they are receiving.

Households throughout Leeds and its suburbs can fail to have been affected by widespread problems when the new routes were introduced. While an overhaul of the old system was overdue, the implementation of the new routes has been, at the least, problematic.

“Thankfully it seems that, three months on, some kind of order is gradually emerging from the chaos of the changeover. The lack of responsiveness; the failure to install back-up plans for the inevitable teething troubles of the new system; the information vacuum for councillors and public alike; the failure to retain local knowledge of routes by experienced crews; the recent refusal to comment on overtime payments gained through a Freedom of Information request; this catalogue of oversights, omissions and evasions point to a situation where someone needs to take responsibility for the shambolic performance of the department.”