BUS 18 INITIATIVE

I have been sent the information below.

“Dear Councillor

At a recent meeting of the Licensing Committee Members considered a report in respect of the Leeds City Centre Evening & Night-Time Economy.

During discussion of the item, Members focused on the issue of late night bus provision and reliability of service.

Members were made aware of an initiative called Bus 18, launched on 24th March 2017 and Operated by First West Yorkshire, Arriva Yorkshire and Transdev.

Under the Bus 18 Customer Promise, members of the public unhappy with their journey could claim a free travel voucher, or if the last bus did not arrive within 20 minutes of the scheduled time, the cost of a taxi may be reclaimed upon production of a receipt.

It was the wish of the Chair of the Licensing Committee that further information be circulated to all Members.

Below are the links to where the information on last bus guarantees can be found on each website. 

WYCA: http://www.wymetro.com/contactmetro/claims/

First Leeds: https://www.firstgroup.com/leeds/about-us/help/customer-care/bus-18-customer-promise

First Halifax, Calder Valley, Huddersfield: https://www.firstgroup.com/halifax-calder-valley-huddersfield/about-us/help/customer-care/bus-18-customer-promise

First Bradford: https://www.firstgroup.com/bradford/about-us/help/customer-care/bus-18-customer-promise

Arriva Yorkshire and Transdev’s relevant sites don’t appear to have a dedicated section for the travel offers just mention of it in their news sections. We have prompted them to update their sites asap in line with ours and Firsts.

http://keighleybus.co.uk/news.jsp?newsID=1924

https://www.arrivabus.co.uk/yorkshire/Latest/bus-18/