URGENT TREATMENT CENTRES (UTCs) PROPOSAL

I have received the information below in relation to a proposal from the NHS to set up Urgent Treatment Centres (UTCs) in areas of Leeds.

The mandate for establishing at least one urgent treatment centre in every CCG area across the country comes from NHS England as part of their drive to improve urgent and emergency care.

In Leeds, we have already established our first UTC in Middleton, at the St George’s Centre. Over the past few years we (the NHS Leeds Clinical Commissioning Group) have been working with partner organisations, frontline workforce (including clinicians) and patients to determine the future local requirements of UTCs that will best meet the needs of our local residents, and visitors.

Local people have said it is not always clear where they should go for treatment when they’re not feeling well or have been injured, especially when they feel they need to be seen quite quickly but know it’s not an emergency.

We believe that by developing the UTC offer in the city, we can make it easier for local residents to access urgent care services, and better meet the needs of local people. We are proposing to create four further UTCs, in addition the existing one in Middleton – which we will also be reviewing as part of this engagement.

Therefore, we are currently running a public engagement exercise. We want to hear the views of people who live, work or visit Leeds, so that urgent care services are designed to meet the needs of our diverse population.

The public engagement began this week (Monday 21January 2019) and it will end on Monday 15 April 2019. Further details, including access to electronic versions of documentation and the survey can be found here: www.leedsccg.nhs.uk/utcsurvey

A series of engagement events will also be taking place, and details of these can be found at: www.leedsccg.nhs.uk/UTCsurvey. The CCG have also shared promotional materials with key community groups to help reach people who do not have access to the internet.

We continue to work closely with Leeds City Council’s Scrutiny Board (Adults, Health and Active Lifestyles) to help ensure the Board remains actively engaged throughout our proposal development process. We first met with Members in December 2017 followed by a meeting with the Chair of Scrutiny in June 2018 and a further meeting with Members in August 2018. We have been grateful for their ongoing advice and support. We will be meeting with the Scrutiny Board within the next six to eight weeks and very much welcome a formal response regarding our proposals.

In terms of ensuring we reach as wide a population as possible and to meet as many accessible information needs we are doing the following:

  • All survey documentation has been produced in standard format as well as easy read. The easy read documentation includes the full proposal, a guide on how to share your views and an easy read survey.
  • There will be two online surveys – one standard format and one in easy read
  • Our first formal event will be at the Leeds Society for Deaf and Blind. This will be filmed and the society will have a BSL interpreter so this will be captured in the film. This and all our formal events will be available through Facebook Live (technology permitting).
  • Any questions asked at the event will be captured and we’ll be keeping a running log of Q&As which will available on our website
  • We’re working with Voluntary Action Leeds and have specified the need to reach/engage with people belonging to all the protected characteristics as well as ensuring we capture the views of those who may not fall into the protected characteristics but are affected by health inequalities eg social deprivation. The informal drop-in events will take place at a range of venues, times and at weekends

If you have any questions, please don’t hesitate to get in touch with as. We can also provide paper copies of resources for your constituencies. Email us at: Leedsccg.comms@nhs.net